*Seasonal work- Summer and Winter *50% employee discount* employee referral incentive *leading outdoor retailer*
Work all year round - in our store during the summer and then work from the comfort of your home in the winter in our customer care centre. We are excited to be able to offer this unique dual role to those are passionate about customers and want to see how they can support customer service from both sides of the business.
About the role
Our Sales Assistants are the key people in our stores; the first point of contact with our customers. You’ll be an important part of the store team!
In our customer care centre, you will deal with customers across our phone, chat, and email system. You will be on hand to help resolve our customer issues and make a lasting impression on the customer.
Your day will involve
- Customer Service; creating a great shopping experience
- Talking to customers through phone, chat and email
- Replenishing the store
- Housekeeping
- Visual standards
- Learning, developing and sharing your product knowledge
- Being a Brand Ambassador!
About you
We are looking for someone with…
- A passion for selling and talking to people
- Enthusiasm, and a hands-on attitude
- An eye for detail, and with high standards
- Excellent timekeeping
- Great people skills
- Excellent verbal and written communication skills
- Proficient with Microsoft Office
- A laptop would be desirable, but not essential
- An interest in what we sell and what we do!
Who are we? At 350+ stores globally and nearly 3000 employees we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at www.mountainwarehouse.com. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.
- International- we have stores in Europe across Poland, Germany and Austria, across the pond in Canada and the USA, and our latest adventure is in New Zealand!
- Neon Sheep. Did you know we had a sister brand? We opened in 2017 and now have over 20 bleating marvellous stores.
Why join us?
We love seeing people grow; several of our team have started their journey with us, progressing to Supervisor roles, and beyond. We are passionate about developing our store teams, recently launching a learning platform with some great tools!
Benefits
- 50% Employee Discount across 3 brands
- Twice-yearly uniform allowance
- 20 days annual leave, plus Bank Holidays
- Auto-enrolment Pension scheme
- Employee Referral Incentive
- Employee Assistance Programme
- Cycle to Work scheme
- Development and progression within a fast-paced and stable environment
- Colleague hardship scheme
- Online learning portal, accessible to all team members
Interested? Please read the Job Description carefully, the expected working hours are described there.
If you embrace hard work and strive to achieve, then come on our journey, and join us - inside the outdoors!