Vacancy details

Head office - London, United Kingdom


Mountain Warehouse are growing fast both in the UK and Internationally. Our supply chain operations are key to delivering this growth and an exciting opportunity has arisen to join the team as a Logistics Manager. Working with third party logistics providers with distribution centres  you’ll play a key role in keeping our goods being delivered to stores and customers across the globe.

This is a challenging and rewarding role for an ambitious Logistics Manager looking to join a fast growing business and gain experience in delivering real results in a challenging environment. The role reports to the International Supply Chain Manager

What you'll be doing

Scope of role

  • Full accountability for day to day management of all distribution centres, transport, haulage and courier activities
  • Budget responsibility of circa £30m
  • To ensure contract performance and budget adherence across all service providers
  • To deliver service level agreements and meet customer demands
  • Work with internal departments Buying, Merchandising, Retail and Customer Service to ensure relevant plans are in place to deliver business requirements
  • Develop continuous improvement plans and longer-term strategic requirements to ensure operations keep up with customer demands while cost control is maintained and reduced where possible
  • Manage a team of 5 to deliver on the above requirements


  • Ensuring our service levels to our internal teams and customers are met/exceeded
  • Continually improve team and understanding through industry knowledge
  • Work with Finance and service providers to ensure costs are controlled within budget with any reason for adhoc or non-recurring spend/overspend documented weekly
  • Weekly and monthly reporting against service level agreements
  • Management of service providers to agreed contractual service levels
  • Day to day management of capacity and capability of distribution centres, store deliveries and ecommerce deliveries
  • Selection of service providers to deliver better customer proposition while maintaining and reducing cost base
  • Regularly monitor the effectiveness of our service levels to ensure we are competitive in the marketplace
  • Keep documented notes on these quality assurance measures

We would love to meet someone with

  • A proven track record of delivering high service levels in an extremely cost-conscious environment
  • Has at least 5 years’ experience of managing 3rd party logistics businesses or has run in-house operations
  • Has run RFP’s processes to select preferred 3pl
  • Has implemented automation in an ecommerce environment
  • Understands buying and merchandising processes and the importance of logistics within the overall end to end supply chain
  • Proven record of reducing costs through managing a continuous improvement programme
  • Has worked in a fast paced high growth business environment

What’s in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.