Vacancy details

Shared service centre - Coventry, United Kingdom

This vacancy is now closed



We are looking for an IT Support Analyst to join our growing IT team. We have an exciting mix of skills and technologies and have been rapidly developing our systems, so this is a great opportunity to gain experience in IT support and administration in a busy and growing retail environment.  

The right person will gain exposure to Windows Server, MS Exchange, Office 365, remote assistance, WAN and LAN networking and EPOS. This is envisaged as a junior role for someone intelligent who is starting out in their career in IT, with room to grow their skills and knowledge and opportunity to progress as they gain experience and the team grows. 


What you’ll be doing 

  • 1st line telephone and email support to both shop staff and head office staff. 
  • Swapping out faulty equipment 
  • Triage and assign tickets 
  • Logging all faults in our fault management system 
  • Install, maintain and support current and new future applications 
  • Contribute to policies, processes and procedures 
  • Provide solutions/work arounds to incidents 
  • Prioritising and managing several open cases and mini-projects at one time 
  • Ensure appropriate standards and procedures are adhered to 
  • Escalation of incidents and requests to relevant teams 
  • Communicating with 3rd party suppliers  

We’d love to meet someone with 

  • Strong Interest in I.T and experience of it as a hobby.  
  • Ideally excellent GCSEs in Maths/Science/I.T. (Preferably A or AS –levels/ Degree Level) or equivalent 
  • Experience with Microsoft Windows 10 and Office 
  • Customer relations experience 
  • Good people skills 
  • Excellent team working skills  
  • Clear and articulate telephone manner  
  • Bright and quick to learn 
  • Reliable 
  • Strong organisational skills Logical approach to problem solving 
  • Calm under pressure 

What’s in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.