Overview
Here at Mountain Warehouse we place huge value against the ease in which our customers are able to use or websites and the overall experience they have shopping online. To ensure the site is continually improved, we are looking for a talented UX analyst to grasp the context and complexities of our customers’ online shopping experiences and drive our conversion and UX programme. If you have a proven track record in a similar role or have relevant existing experience driving growth through UX in a commercial environment, we’d like to hear from you.
What you'll be doing
- Analysing web data to understand how our customers use our websites
- Identifying drop off points in the customer journey and suggesting recommendations for improving performance
- Frequently reaching out to customers via recruiting tools and user sessions to aid the identification of areas of focus for site improvement
- Developing, prioritising and overseeing the delivery of our on-site testing programme
- Implementing and reporting on our A/B and MVT programme
- Managing our onsite recommendations and their optimisation
- Creating website performance reports on a weekly basis
We would love to meet someone with
- Experience in a UX or relevant eCommerce role
- Advanced analysis and excel skills along with an in depth knowledge of Google Analytics
- A data centric approach to working with an ability to provide actionable insights
- Experience running a successful testing programme using tools such as VWO, Optimizely, Monetate, Qubit or similar
- Experience in working closely with web and development teams
- A love for working in fast paced environments and an ability to prioritise across multiple concurrent projects
- Working knowledge of HTML, CSS, Regex and cookie behaviour is desirable
- Excellent communication skills and experience in presenting to senior stakeholders
- A degree in Maths, Economics or other relevant subject
What's in it for you?
- Competitive salary and benefits package
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service. The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology. Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do. As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces. Welcome to our journey.