Vacancy details

Shared service centre - Coventry, United Kingdom

This vacancy is now closed



Reporting into the Customer Service Team Leader we are looking for Customer Service Advisors, to work from home following initial onsite training.  

This position is part time permanent, flexing up to full time working hours  to support the business over our peak, being November, December and January.

This position is perfect for candidates looking for weekend work with flexibility around this. 

What you’ll be doing

  • Provide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers.
  • As an omni channel centre, our customers contact us via telephone, email, live chat, social media, watts app and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer.
  • Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service.
  • Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business.


We’d love to meet someone with

  • Experience in a customer-facing role – in retail, call centre or similar
  • Fluent in English
  • Strong written skills - good tone, concise, accurate spelling and grammar
  • Confident, friendly telephone manner
  • Basic IT Skills – Outlook, Word, Excel, Internet Browsers
  • Experience in any eCommerce customer service – website, Amazon, eBay
  • Outgoing, friendly, ‘people person’
  • Passionate about and take pride in providing the very best customer service
  • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
  • Get stuck in, solve problems and have a can-do attitude
  • Remain calm in difficult situations and love working as part of a team


What’s in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997.

Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse – you won’t find them anywhere else.

Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you’ll find at other shops.

We have well located and well stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores you can even bring your dog in too! Everything we do is focused on serving our growing group of customers who like what we have to offer: the best gear, the best service and the best prices.

We would love it if you joined them.