Overview
The Marketplace development team at Mountain Warehouse is growing, necessitating the recruitment of an IT Delivery Manager. This role would suit someone who has held an Ecommerce Project/Delivery Manager role at a mid-level.
The Delivery Manager will be required to work in an agile manner – planning and overseeing all aspects of a project and being responsible for the timeous delivery of the project’s goals. You will coordinate the activities of members of the business teams as well as the development team giving guidance on priorities, solutions and making informed decisions to keep a project on track and maintaining momentum.
The Delivery Manager will drive new processes and practices within the development team and the business, to streamline priorities, project updates, new requests, amongst others.
The ideal candidate will be responsible for:
- Being the main point of contact for stakeholders working with the Marketplace development team
- Supporting the development team, along with the Team Lead, to ensure their understanding and work achieves the end goal, and the project maintains momentum
- Providing expertise to shape and communicate strategies and drive forward the team’s roadmap
- Creating and managing projects and workflows in Jira using a Kanban approach, according to department workflow practices
- Maintaining a team project plan, ensuring projects are prepared according to the latest business priorities and timeframes, as well as managing the team’s capacity to start new projects
- Working with key stakeholders to identify project requirements, and articulate these to others
- Delivering change in an agile manner – working with the development team to break requirements down into deliverable chunks and aid continuous release practices
- Delivering complex projects – planning at a higher level as well as getting into the detail to make things happen when needed
- Identifying and communicating risks, issues, dependencies and blockers
- Managing cross-functional team projects where the Marketplace team is the primary stakeholder
- Managing relationships with third parties, and adapting the team’s work to a Waterfall model when required
- Gaining credibility and trust with the development team, their stakeholders, and strengthening the relationship between these teams
- Providing UX and CX advice where required
- End-to-end testing
- Documenting new processes on the company Wiki
- Delivering end user training
We are looking for a person who is/has:
- Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions
- Experience of leading, energising and mentoring a team
- Able to work to tight deadlines and work calmly under pressure
- A high level of organisation and demonstrated skills to manage a team’s capacity
- Comfortable multitasking and prioritising several tasks at once
- Hard-working with an outgoing and positive nature
- Excellent communication skills, both written and verbal
- Experience in an Ecommerce or online Marketplace environment
- Experience leading medium-large scale projects
- Experience working with software development teams would be beneficial
What’s in it for you?
- Competitive salary and benefits
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997.
Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse – you won’t find them anywhere else.
Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you’ll find at other shops.
We have well located and well stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores you can even bring your dog in too! Everything we do is focused on serving our growing group of customers who like what we have to offer: the best gear, the best service and the best prices.
We would love it if you joined them.