Vacancy details

Head office - London, United Kingdom

This vacancy is now closed

Description

Overview

Mountain Warehouse has more than 20 years’ experience developing the very best outdoor gear for all the family. Having started with a single shop in Swindon the company now has more than 400 stores and employs around 3,000 people globally. Mountain Warehouse sells more than 20 million items a year from jackets and fleeces to rucksacks and sleeping bags. It also sells items for running and cycling.  

What sets it apart from competitors is that almost all its stock is exclusive to Mountain Warehouse. By designing its own top-quality products, and having them made to exacting standards, it can ensure that customers get top-quality products at very competitive prices. 

Mountain Warehouse are growing fast both in the UK and Internationally. Our supply chain operations are key to delivering this growth and an exciting opportunity has arisen to join the team as an Account Manager.  Working with third party logistics providers with distribution centres in Peterborough and Milton Keynes you will play a key role, ensuring our products are delivered to our stores and customers in the UK and EU. 

This is a challenging and rewarding role for an ambitious Assistant Logistics Manager looking to join a fast-growing business and gain experience in delivering real results in a challenging environment. The role reports to the European Logistics Manager. This role will require you to travel nationally to our sites, with potential for International travel in the future. 

What you'll be doing

  • Coordinate and monitor all 3PL activity across our UK network, liaising with Supply Chain Colleagues, Merchandising, Buying and the Channel teams to facilitate efficient 3PL operations through effective in-bound and out-bound planning 
  • Monitor all SLA’s and KPI’s with the 3PL providers. Plan and attend all Commercial and operational reviews on a regular basis to discuss ways of working, budgeting and KPI performance.  
  • Liaise with Mountain Warehouse’s internal teams (primarily Merchandising, Finance, Ecommerce and Supply Chain) to provide our 3PL providers with the necessary forecast information to enable them to plan and execute day to day operations effectively and efficiently (Sales and Operations planning). Also work with these teams on DC capacity planning. 
  • Develop continuous improvement plans that support longer-term strategic requirements to ensure operations keep up with customer demands while cost control is maintained and reduced where possible 
  • Support change management with all service providers as Mountain Warehouse and our DC’s evolve and implement initiatives 
  • Promote a culture of accountability, partnership and continuous improvement with 3PL partners 
  • Manage relationships with key customers effectively and work in coordination with internal Key Stakeholders (B&M, Ecommerce, Customer Care and Retail Ops).  
  • Be part of a Team creating a highly engaged, innovative environment, which delivers at pace 
  • Support the relationship with our Transport partners around the world 
  • Develop clear and detailed reporting metrics that bring visibility across the entire supply chain 

We would love to meet someone with

  • Strong awareness of budgeting processes. 
  • Strong analytical skills  
  • Previous Supply chain and ECOM experience gained in Clothing preferred or FMCG, either in-house or working with 3PL’s 
  • Operational and/or transport exposure 
  • Excellent attention to detail 
  • An ability to communicate effectively and efficiently 
  • Have strong inter-personal and communication skills, to build and maintain relationships 
  • Highly organized who can manage time effectively to meet given deadlines 
  • An ability to work in a fast-paced team environment 
  • Has worked in a similar fast paced high growth business environment 

What's in it for you?

  • Competitive salary and benefits package 
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.