Mountain Warehouse Introduction:
Mountain Warehouse are growing fast both in the UK and Internationally. Our supply chain operations are key to delivering this growth and an exciting opportunity has arisen to join the team as an Assistant Carrier Manager. Working with third party logistics providers you will play a key role, ensuring our products are delivered to our stores and customers around the world.
This is a challenging and rewarding role for an ambitious logistics professional looking to join a fast-growing business and gain experience in delivering real results in a challenging environment. The role reports to the Global Carrier Manager..
Key Responsibilities:
- Coordinate and monitor all Carrier activity across our network, liaising with Supply Chain Colleagues, Retail, E-Comm and Customer Service teams to facilitate efficient Carrier operations through effective planning and streamlined processes.
- Track Suppliers against SLA’s and KPI’s and attend all Commercial and operational reviews on a regular basis to discuss ways of working, budgeting and KPI performance.
- Liaise with Mountain Warehouse’s internal teams (primarily Retail, E-Comm, Customer Service, and Supply Chain) to provide our partners with the necessary forecast information to enable them to plan and execute day to day operations effectively and efficiently (Sales and Operations planning). Also work with these teams on network capacity planning.
- Support the Global carrier manager and wider Supply Chain team in identifying continuous improvement opportunities and longer-term strategic requirements to ensure operations keep up with customer demands while cost control is maintained and reduced where possible.
- Facilitate change management with all service providers as Mountain Warehouse and our DC’s evolve and implement initiatives
- Support and work with Finance, Supply Chain, IT, Merchandising and Channel teams to develop and deliver Mountain Warehouse business strategies
- Promote a culture of accountability, partnership, and continuous improvement with our Carrier partners
- Manage relationships with key customers effectively
We would love to meet someone with:
- Strong analytical skills
- Carrier management – particularly relationships/account management. Commercial awareness.
- Previous Supply chain, ECOM, and Customer Service experience
- Excellent attention to detail
- An ability to communicate effectively and efficiently
- Have strong inter-personal and communication skills, to build and maintain relationships
- Highly organized who can manage time effectively to meet given deadlines
- An ability to work in a fast-paced team environment
- Has worked in a similar fast paced high growth business environment
- Proven record of reducing costs through managing a continuous improvement programme
- Understands buying and merchandising processes and the importance of logistics within the overall supply chain
What’s in it for you?
- Competitive salary and benefits package
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.
LI/Remote