Vacancy details

Fort William, Fort William Retail Park

This vacancy is now closed


*Work all Summer and Winter *50% employee discount* employee referral incentive *leading outdoor retailer*  

Reports to: Store Manager and Customer Care Team Leader


About the role

This is an exciting full-time all- year, dual working opportunity switching between our two most customer facing departments. The role will be split between you working in one of our Retail stores at key times (Feb/Mar - Sep) and in Customer Care in a homeworking capacity (Oct – Jan). The right person will represent the Mountain Warehouse brand and reflect the company standards of presentation, customer service, and team working ethic whilst ensuring that the customer is at the heart of everything we do.


We’d love to meet someone with:

  • Experience in a customer-facing role – in retail, call centre or similar
  • An outgoing, friendly, ‘people person’ attitude
  • Good standard of written and spoken English
  • Confident, friendly telephone manner
  • Passionate about, and takes pride in providing the very best customer service
  • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
  • An eye for detail, and with high standards 
  • Excellent timekeeping
  • Basic IT Skills – Outlook, Word, Excel, Internet Browsers
  • Experience using any CRM system, or in any eCommerce customer service – website, Amazon, eBay – an advantage
  • Get stuck in, solve problems and have a can-do attitude
  • Remain calm in difficult situations and love working as part of a team
  • Represent the business as a Brand Ambassador at all levels


Who are we? At 365+ stores globally and nearly 4000 employees we are a leading outdoor retailer, with an always-evolving attitude.  You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at We’re working hard on sustainability, introducing more and more organic and recycled products- One Planet.   Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.  

  • International- we have stores in Europe across Poland, Germany and Austria, across the pond in Canada and the USA, and our latest adventure is in New Zealand!
  • Animal was acquired by Mountain Warehouse and re-launched in the Summer of 2021, initially with an online presence only, before we moved to showcasing a range in some of our stores. We are so excited to have opened our first few stores!



Why join us?  

We love seeing people grow; many of our team have started their journey with us, progressing to Team Leader roles, and beyond. We are passionate about developing our teams, with a fabulous online learning platform to help on the journey.



  • 50% Employee Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
  • 20 days annual leave, plus Bank Holidays 
  • Employee Referral Incentive…unlimited
  • Employee Assistance Programme, and a Colleague Hardship Scheme
  • Pension scheme  
  • Cycle to Work scheme  
  • Online learning portal, accessible to all team members  
  • Development and progression within a fast-paced and stable environment  


Interested?  Please see the Job Description, where the working pattern and duties are described in detail.

If you embrace hard work and strive to achieve, then come on our journey, and join us - Inside The Outdoors!