Vacancy details

Head office - London, United Kingdom

Business Analyst (Operations and Technology) - Supply Chain


Our Supply Chain Team is targeting transformation to support our eCommerce acceleration and growing retail estate. With warehousing in three territories, 300+ physical stores and a global sourcing operation for our five in-house brands, we run a high growth, international operation.

Joining our Supply Chain team, the successful candidate will have a hands-on role delivering the transformation by driving the processes and technology needed to achieve our ambition. As a Business Analyst for our Supply Chain technology, you’ll work closely with our Operations and Strategy team and our Warehouse Technology Development team to understand business needs and requirements, translating those both into operational processes and technology solutions. You’ll play a critical role in ambitious projects such as deploying robotics within our logistics networks and expanding our warehouses footprint to new markets.

We’re looking for a curious, innovative and analytical individual to build their career with us. This role is well-suited to a structured thinker who can balance a strategic business perspective with a detailed understanding of technology and business process flows. You’ll grow with us with the opportunity go in many different directions as we scale our ambition.

This is a fantastic opportunity to work in a hands-on role with real autonomy and responsibility in a rapidly growing business investing in growth and innovation.

What you'll be doing:

  • Working closely with our Supply Chain team to understand and shape our strategic priorities
  • Working closely with our 3PLs and operational teams to understand current processes, and how those processes relate to technology and data flows
  • Identifying priorities for process and technology improvements and advancement to achieve our strategic goals
  • Defining the new processes and technology requirements for improvements
  • Understanding our Supply Chain technology and data landscape and implications for our business
  • Delivering actionable, analytical insights to spark new ideas and assess existing ones and presenting these to all levels of seniority
  • Supporting cross-team project implementation over short and long timeframes

We would love to meet someone with: 

  • 3-5 years’ experience as a business analyst, ideally in a supply chain or logistics setting, process mapping “as is” and “to be”
  • Experience working with a mix of stakeholders and building great relationships, including operational teams and developers
  • Ambition to develop and grow, and take on challenging projects that will make a real difference to our business
  • Great communication skills, able to present detail clearly and concisely
  • Outstanding problem-solving capabilities, particularly contexts with loosely defined structure or scope
  • The ability to effectively prioritise

What’s in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

More about us

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service. The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.

Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally, we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.