Vacancy details

Head office - London, United Kingdom

This is a Hybrid Role, and only requires 1 day a week in the office


The Payroll Manager is responsible for delivery of payroll operations across the Mountain Warehouse Group. The scope of the role is 3,500 colleagues across the UK, Europe, North America and New Zealand.

What you'll be doing

  • Through your team of 7 and supported by a network of international payroll bureaus, ensure accurate, timely and compliant payment of 3,500 colleagues across the MW group.
  • Manage statutory reporting and returns including P60s, P11ds and the PAYE settlement agreement.
  • Drive a continuous improvement culture across the team looking at processes, systems, and ways of working, incorporating external best practice.
  • Provide key support to new business initiatives that impact payroll processes and systems.
  • Manage international payroll bureaus to ensure service delivery, compliance with in-country requirements and maximisation of their value to the Group.
  • Responsible for the recruitment, development and performance management of the team. This will include:
    • Ensuring that the learning and development needs of the team are met through setting goals and objectives, coaching and providing constructive feedback.
    • Maintaining strong communication flows.
    • Managing team workload, identifying future resourcing requirements and supporting the recruitment process.
    • Effective onboarding of new team members.
  • Ensure the provision of a high level of customer service to all those that interact with the payroll team.
  • Support the review and implementation of a broader benefits offering.
  • Prepare journals for recording payroll cost into the accounts and provide support for reconciling payroll balance sheet accounts.
  • Ensure the policies and procedures manual of the payroll team is maintained.

We'd love to meet someone with

  • 10+ years' payroll experience working in a large organisation with international experience required.
  • People management experience and the ability to develop teams and individuals.
  • Able to thrive in a dynamic work environment, juggle competing priorities and manage change.
  • Strong interpersonal skills, with the ability to communicate clearly and concisely with individuals at all levels.
  • Proven experience of delivering continuous improvement in processes and systems.
  • Excellent numeracy and IT skills including Excel (sumifs, lookups, pivot tables).
  • Excellent attention to detail, performing all work with high levels of accuracy.

What’s in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.