Our Mission at Mountain Warehouse is ‘HELPING EVERYONE ENJOY THE GREAT OUTDOORS’
Founded in 1997, we’re the UK's largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years.
Our E-commerce business is a high-growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces, and digital concessions.
The eCommerce development team is small but ambitious, and we are looking for a Delivery Manager to help our growth and take the product to the next level.
About the role
The Delivery Manager is a critical role, working with a mix of disciplines to help bring about change and enable others to make great things happen.
You’ll be working as part of a cross-functional team that is made up of everything you need to deliver end-to-end web and mobile experiences which reach millions of users globally.
As a Delivery Manager, your responsibility is to enable those around you through great facilitation, servant leadership, and implementation of the right behaviours and frameworks to ensure a positive and effective team, capable of taking on big challenges.
Key Responsibilities
- Being one of the main points of contact for stakeholders working with the Web development team
- Supporting the development team, along with the Technical Team Lead, to ensure their understanding and work achieves the end goal, and the project maintains momentum.
- Providing expertise to shape and communicate strategies and drive forward the team’s roadmap
- Ensuring projects are prepared according to the latest business priorities and timeframes, as well as managing the team’s capacity to start new projects
- Delivering change in an agile manner – working with the development team to break requirements down into deliverable chunks and aid continuous releases
- Delivering complex projects – planning at a higher level as well as getting into the detail to make things happen when needed
- Identifying and communicating risks, issues, dependencies, and blockers
- Managing relationships with third parties
- Providing UX and CX advice where required
- End-to-end testing
- Documenting new processes on the company Wiki
- Delivering end-user training
- Contribute to complex cross-functional delivery projects influencing all areas of the business
- Communication and storytelling are key, to being able to identify and work through opportunities and challenges that come your way
- Collaborate with your team on ways of working, frameworks, tools, and practices to build the capability to define and achieve shared goals
- Build trusting relationships with those around you to create aligned plans and roadmaps, meeting stakeholder and user needs
- Hold context and accountability within the groups you work, ensuring those around you are focused and tenacious
- Embrace ambiguity and use your influence to implement new processes that enable the teams to run more efficiently
About you
- Experienced in delivering digital products and initiatives in a fast-paced environment
- E-commerce experience essential
- Experienced in working in agile and the frameworks and tools supporting that culture
- Analytical and have demonstrable problem-solving experience in ambiguous fast-paced environments
- Experienced with delivery metrics to help make informed decisions for the delivery of your team
- Comfortable working and communicating closely across all levels and departments; building relationships and fostering collaboration in cross-functional teams
- Confident in productivity tooling, such as Jira, Lucidchart, and Teams
- Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions
- Experience in leading, energizing and mentoring a team
- Comfortable multi-tasking and prioritising several tasks at once
- Excellent communication skills, both written and verbal
- Experience leading medium-large scale projects
What we can offer you
- 25 days annual leave + bank holidays
- 50% off personal purchases at mountain warehouse and 25% off for friends and family
- 10 self-development training days a year
- Cycle to work & Season ticket loan
- Hybrid or remote role location