Vacancy details

Head office - London, United Kingdom

This vacancy is now closed


ROLE: Facilities Manager

REPORTS TO: Head of Retail Operations


Role Overview

The role is to review, develop, define and lead change in facilities within retail and wider business. Ensuring we are compliant and safe in all stores. You will be managing all utilities, along with H&S relationship  across retail business you will also be responsible for overseeing all store maintenance. This role line manages 1 head and at present is outsourced to 3rd parties


Reactive & Planned Maintenance.

  • Managing the process from end to end, developing job logging and reporting output ensuring suitability meeting business requirements
  • Liaise with all stores and third parties to ensure all works are carried out effectively and in a timely manner.
  • Communication of the maintenance status is clear to all stakeholders and customers
  • Maintaining and developing relationships with new and existing suppliers
  • Running regular tender process for all maintenance contracts to ensure economical and effective solution for the business.
  • Reporting- captures all cost incurred and builds dashboards to report back the business on a regular basis.
  • Controls and reports spend against budget and gains the required approvals.
  • Having an out of hours maintenance process available,
  • Co-ordination and management of any business Planned Maintenance and small works projects.

Statutory Maintenance Compliance.

  • Ensuring that all statutory maintenance is completed, and the business is compliant with the legal time frames.
  • Maintenance of compliance files and records ensuring stores globally are able to access current certification and reports.
  • Health and Safety Compliance- Ensuring all required works are completed in-line with timeframes set in HSA’s and FRA’s.


  • Maintains an accurate list of utility providers for our store estate globally.
  • Produces relevant accurate reporting to cascade to retail leaders globally.
  • Working closely with operations and our utility broker to ensure all new and existing sites have contract in place upon opening.
  • All new stores have contracts in place and meters installed, Any closed stores have final meter readings taken and accounts closed.
  • Look at ways to reduce spend on utilities across the business by introducing various initiatives.
  • Supports ESG initiatives to reduce usage and cost
  • Advise on ESG/Eco targets for customers, and provide any necessary consultation for the install of self-generation equipment.
  • Provide reports for the business where necessary (consumption, ESOS, SECR data requirements)

Health & Safety

  • Identify business legal requirements for HS & FR actions; ensuring all required works are completed in-line with timeframes set in HSA/FRA’s.
  • Understand and document risk areas for the business that need addressing for legal compliance.
  • Responsible for managing the stakeholder relations of H&S provider including competent person support


  • Approvals up to agreed thresholds; submitted timely and challenges where appropriate. Ensures we retain within budget.
  • Works with the Head of Retail Operations to produce annual budget
  • Manages all invoice approvals in a detailed and timely manner


  • Numeracy
  • Multi tasking
  • Excel skills
  • Self starter and initiative
  • Stakeholder Relationship
  • Action Oriented
  • Negotiating
  • Communication

What’s in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.