Overview
Mountain Warehouse's business is a high growth, international operation that trades across 8 physical regions, 12 direct-to-consumer websites, over 30 third-party marketplaces and digital concessions. As our business expands, we have a huge opportunity to leverage the business and customer data we hold to accelerate growth.
We’re looking for a bright, analytical and ambitious individual to lead a data centric team that will help to define and validate our decision-making using analytics and data not only within Ecommerce, but around the wider business. The successful candidate will be help drive a step change in how we use data as and be instrumental in unlocking the next phase of our growth.
This is a fantastic opportunity to work in a hands-on, commercially focused role with real autonomy and responsibility in a growing business area.
Areas of responsibility:
Data Analytics
- Deliver clear, action orientated dashboards and reports to effectively assess business performance and progress against commercial and non-financial KPI’s
- Drive the strategy for business growth via on site analytics using new and existing tools
- Create a central source of data across key teams including customer care, CRM, retail, transactional and UX
- Promote internally the importance of non-financial and customer metrics and that are central to achieving our 5 year growth plans
- Identify areas of opportunity and prioritise based on likely positive customer impact
- Use data unlock opportunity in CRM strategy, retention and customer lifecycles
- Define customer lifetime value at a topline but also across teams by acquisition source, region, online vs offline
UX
- Lead the Ecommerce UX team, an area already heavily reliant on using data to drive decisions
- Continue to deliver wins in MVT space with ongoing testing schedule
- Leverage the teams UX capabilities cross business to drive statistically significant results and influence decisions early in their development
- Accelerate customer research activity including remote and in person sessions to truly understand our customers wants and needs
Data maturity
- Prove the commercial benefit of accelerated data maturity and drive adoption
- Support data led cross-team project implementation over short and long timeframes
- Improve the speed to decision making with automated reporting in key areas
- Starting within the Ecom team, prioritise and roadmap data enabled projects
- Work closely with our CTO and tech team to ensure data and infrastructure is set up in a scalable way to support growth
- Rapidly shaping thinking in new business areas by assessing risks, benefits, competitive dynamics and key commercial or operational levers
We would love to meet someone with
- 5+ years’ professional experience in data analytics ideally in a retail environment
- Working knowledge and hands on experience working with Google Analytics and/or key Ecommerce analytics platforms
- Very strong data analysis skills with advanced knowledge of MS Excel and SQL
- Knowledge and experience of project management methodologies and lifecycles
- A proven track record of driving business success through data led projects
- Prior experience in data architecture change initiatives
- A demonstrated ability to work across multiple functions and teams, influencing at all levels
- Excellent written and verbal communication skills with experience in articulating complex processes and scenarios at different stakeholder levels
- The ability to effectively prioritise and multi-task while working autonomously
- Outstanding problem-solving capabilities
What’s in it for you?
- Competitive salary and benefits package
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.